Paola PascualJan 19, 202317 minBusiness English PodcastThis Is Why Your Tone in English Matters in Customer SuccessImagine a customer reaching out to your company’s support team, frustrated after a recent purchase. They express their disappointment in...
Paola PascualMar 21, 20214 minEnglish for SalesDelight Your Customers With These Simple Communication StrategiesIn the world of customer success and sales, communication is the most critical skill when it comes to landing your dream job and for your...
Paola PascualAug 15, 20194 minBetter Communicator6 Powerful Reasons To Invest In Your Communication For Customer SuccessIn a global business world, every Customer Success Manager (CSM) would love to be able to speak perfect English. But once you reach a...
Paola PascualAug 7, 20194 minEnglish for Sales6 Popular Pitfalls for Poor Customer SuccessAs a customer success manager, you form a crucial link between your users and the product. Your ability to give product demos, perform...